About Custom Maid
Custom Maid is the definition of modern residential house cleaning services. No longer is the industry represented by an individual working out of the trunk of a car with an old vacuum and a broom. We study the most effective techniques for cleaning. Our uniformed staff is continually trained on the latest industry updates and standards. The products we use are professional grade and environmentally friendly.
Our founder, Alison Palmer was the president of (The Association of Residential Cleaning Services International) for three years and served on the Board of Directors for nine years. ARCSI is the trade association for the residential cleaning industry and conduct educational meetings twice a year to stay up to date with the most modern techniques, supplies and equipment available to the industry.
We are a proud member of the Hampton Roads community. We give back to that community that has been so good to us in many ways. Custom Maid is a long- time partner with Cleaning for a Reason. This means that we provide free house cleaning to people who are undergoing treatment for cancer. Because of our efforts on behalf of Cleaning for a Reason, we won the Urban League of Hampton Roads Beacon of Hope Award.
We train our staff to clean according to the IICRC (The Institute for Inspection, Cleaning and Restoration Certification) standards for house cleaning technicians. This rigorous House Cleaning training is a three week process.
Meet Our Cleaning Team
We are a group of women who have been cleaning houses since 1985 for clients in the Southside. In those 38 years we have done well over 400 thousand house cleanings. As you will see, we have honed our skills to the max. This means your home will totally sparkle when we perform our magic.
Custom Maid Leadership Team
Alison Palmer, Founder
Alison founded Custom Maid in 1985. Served on board of directors of The Association of Residential Cleaning Services International from 2006 to 2015 (president for 3 years). Loves spending time with her grand-kids, movies, reading, knitting and politics on TV.
Janet C.
Loves reading and playing with her dog. Proud Grandmother and works with the Homeless Ministry.
Susan Helms, General Manager
Proud mom of twins, loves local bands & concerts, avid Football fan.
Susan D.
Enjoys gardening, camping, cooking/baking, dogs and spending quality time with family.
Our Wonderful Cleaning Technicians
Sarah
Enjoys playing with her dog, good food and spending time with family and friends.
Sharon G. (In Memoriam 1965-2024)
Loves cooking, shopping and cleaning!
Randi
Spends free time with family, enjoys trying new food, mixology and exotic drinks!
Aja
Enjoys murder mysteries, Halloween/horror movies and a good rum & coke.
Michaela
Enjoys being outdoors, hiking, spending time with family and friends as well as traveling to new places.
Bee
Her hero is Ruth Bader Ginsburg, collects rubber ducks & coffee mugs and is a Kansas City Chiefs fan.
Jasmine
Loves being outside, taking her cat on hikes, foodie and enjoys traveling.
Jessica
Enjoys hiking with her dogs, shopping and family time.
Marie
Enjoys the beach, traveling and spending time with family.
Shaleigh
Enjoys playing co-ed softball, spending time with family and friends & gift giving.
Kim
Enjoys Football (Go Pack), Shopping and spending time with her children.
Sara
Loves watching her son play basketball, spending time with her family and friends.
Mya
Enjoys spending time with daughter, shopping and traveling.
Abi
Nail Tech, Cowboys fan and is adventurous.
Laura
Enjoys hanging out with Mom, camping & Shopping.
Sharon, Quality Assurance
Avid Vikings fan, proud Grandma and playing cards.