Housecleaning Is a Personal Service. Meet Your Provider
It is entirely possible to hire a housecleaning service without first meeting a representative of the company. Many cleaners even offer a “book it now” feature on their website. This by-passes the estimate process and goes straight to giving you a firm price right on your cell phone in seconds. You merely answer a few basic questions like how many bedrooms and bathrooms you have and how many square feet there are in your home. But do they know that the fragile vase on your mantle is worth several thousand dollars.
Some companies actually give a firm estimate on the phone after asking pretty much the same questions as “book it now”. Do they know that your 4 year old daughter is very allergic to scents?
You can totally save time and use these modern innovations. However, someone is going to be in your home week after week. You should meet an actual person and have a personal conversation with them. How else will you know you can trust them to care properly for your precious belongings and your even more precious family?
A Proper Estimate Should Take Place in Your Home
When you hire someone to clean your home, you are forming a very personal relationship. Meet with a representative of the company in the place where the work will be done. That way a cleaning professional can walk through your home with you. They will point out exactly what tasks they will be doing. They will let you know what things are not part of routine service (like climbing ladders etc.) You will be able to let them know just what you expect from your cleaning service.
Once the walk through is finished, you and the representative can sit down and go over general information. You will talk about how the cleaners will get into your home and how payment will be made. At this point you might want to ask for a certificate of insurance. This will assure you that the service is bonded and insured. At the end of the estimate, your representative will give you a firm price based on your home and the frequency you choose for cleaning. You will have begun to create a relationship with your representative.
At Custom Maid we always do in-home estimates for clients who want ongoing service. We want to be seen by our clients as people, not buttons on a phone. When Mrs. Jones calls, we know just who we are dealing with. Over the years the relationship between your service and you will grow and deepen. This is made possible when it begins on the right foot. You will feel secure in the knowledge that a reliable, dependable person is on the other end of the phone to handle all of your needs and concerns.
Call Custom Maid at 499-8568 and either Janet or Susan will be happy to talk you through the entire process.
Editor’s Note: We originally published this post in July 2015. We have updated it for freshness, accuracy and comprehensiveness.