Just the Facts, Ma’am
✓ Regular service is weekly, bi-weekly or every four weeks
✓ We also do one-time cleanings as well as move in/outs
✓ We guarantee our work (of course)
✓ We are licensed bonded and insured (boring, but necessary)
✓ Teams are uniformed, professionally trained and background checked
✓ AND… We love pets
Why Choose Custom Maid To Clean Your Home
Custom Maid is the definition of modern residential house cleaning services. No longer is the industry represented by an individual working out of the trunk of a car with an old vacuum and a broom. We study the most effective techniques for cleaning. Our staff is continually trained on the latest industry updates and standards. The products we use are professional grade and environmentally friendly.
We have been a member of ARCSI (The Association of Residential Cleaning Services International) since 2006. Our founder, Alison Palmer was the president of ARCSI for three years and served on the Board of Directors for nine years. ARCSI is the trade association for the residential cleaning industry and we attend their educational meetings twice a year to stay up to date with the most modern techniques, supplies and equipment available to the industry.
We are a proud member of the Hampton Roads community. We give back to that community that has been so good to us in many ways. Custom Maid is a long- time partner with Cleaning for a Reason. This means that we provide free house cleaning to women who are undergoing treatment for cancer. Because of our efforts on behalf of Cleaning for a Reason, we won the Urban League of Hampton Roads Beacon of Hope Award.
We train our staff to clean according to the IICRC (The Institute for Inspection, Cleaning and Restoration Certification) standards for house cleaning technicians.
Ready To Meet The Cleaning Team?
Although we strongly feel that it is not about Custom Maid, we do understand that you may want to know a little bit about us… so here goes. We are a group of women who have been cleaning houses since 1985 for clients in the Southside. In those 32+ years we have done well over 300 THOUSAND house cleanings. As you can see, we have honed our skills to the max. This means your home will totally SPARKLE when we perform our magic.
Founded Custom Maid in 1985. Served on board of directors of The Association of Residential Cleaning Services International from 2006 to 2015 (president for 3 years). Loves spending time with her grand-kids, movies, reading, knitting and politics on TV.
Our Leadership Team
Our leadership team is made up of Janet, Susan and (another) Susan. Each has been with Custom Maid for well over 15 years so they can answer any questions you may have and figure out how to customize our house cleaning service to meet your needs.
Loves reading and playing with her dog. Proud Grandmother and works with the Homeless Ministry.
Susan Helms - General Manager
Proud mom of twins,
loves local bands & concerts,
avid Redskins fan.
Enjoys gardening, camping,
cooking/baking, dogs and
spending quality time with family.
Interested in joining our team?
Enjoys reading, shopping and spending time with her grandchildren and has a great singing voice.
Enjoys family time, traveling and is a Bulls fan.
Loves cooking, shopping and cleaning!
Spends free time with her son, likes shopping and doing hair.
Plays Texas Hold’em, avid Vikings fan, proud grandmother!
Enjoys football (go 49’ers), spending time with family, loves dogs and can’t resist pasta!
Enjoys painting, knitting and loves cats! (Who wouldn’t?)
Lives going to the gym, shopping and spending time with family.
Steelers fan, likes spending time with family and friends, and going to the beach
Enjoys hiking with her dogs, shopping and family time.
Plays pool, enjoys going to museums, and watching football.
Likes trying new food, spending time with her children and watching movies.
Enjoys Football (Go Pack), Shopping and spending time with her children.
Loves watching her son play basketball, spending time with her family and friends.
Foodie, loves watching movies and shopping.
Favorite bad is Spill Canvas, enjoys the park and spending time with family.
Loves playing video games, cats and going to the beach.
Loves spending time with family and friends. Also enjoys playing Mario Kart.
Enjoys working on cars, spending time with family and going to the beach.